Frequently Asked Questions
1. How do I place my order(s)?
To place an order, browse store and add desired product(s) to shopping cart by clicking Add to Cart. Click View Cart to review the shopping list. You may need to click on Update Cart should you make any changes to your shopping list.
Once you have confirmed your order(s), click on Proceed to Checkout to fill up your personal details and select your preferred shipping and payment method.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order, this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the product(s) which you ordered have been delivered to you.
2. What kind of payment options do I have?
We accept payment with Visa, Master, Debit Card, Online Banking, Paypal via iPay88 and bank transfer into our bank account. Bank transfer to our bank account must be performed within 24 hours from the time the order(s) is placed, failing which the order(s) will be cancelled automatically.
3. How do I know the shipping cost of my order(s)?
You can find out about the shipping cost upon check out.
4. Can I return or exchange my order(s)?
Yes, you have up to 7 days from the delivery arrival date to request for an exchange of the product(s) which you are not satisfied.
For more information, please go to Returns & Exchanges.
5. Can I cancel my order(s)?
No cancellation on any form of order(s).
6. How long does it take for my order(s) to reach the shipping address?
Ready made order(s) will be processed and delivered within 3 working days upon verification of payment. International deliveries may take up to 7 working days. Custom-made order(s) will be processed and delivered upon completion and approval by you.
7. Do I need to pay for any customs or import duties for international order(s)?
Yes and you shall borne all customs or import duties in accordance with your country’s regulation.
8. Does my order need a recipient's signature when it reaches the shipping address?
Yes. A signature is necessary to complete the delivery process.
9. I have other questions about delivery.
Please read more at Delivery Information.
10. Do I need to register to shop?
There are many perks in registering an account with us. Not only will you experience faster checkout process, you get to track your order/ shipping status, trace back your order history and jump right back into where you left off with your very own wish list!
11. I have forgotten my login password!
Simply click on Forgot Password and enter the registered email address. Follow some simple instructions and voila!
12. I can't find a product or service that I want from your store.
Kindly email our customer service at firstname.lastname@example.org. We will try our best to assist you.
For other questions, you may find out more at our Terms & Conditions. If you don’t find the answer to your question on our website, please email our customer service.