Frequently Asked Questions

1. How do I place my order(s)?

To place an order, browse store and add desired product(s) to shopping cart by clicking Add to Cart. Click the shopping bag icon to review your shopping cart. Click Remove should you wish to remove item from your shopping cart. You may also Add Order Note should you have any special request for your order(s). Once you have confirmed your order(s), click on Checkout to fill up your personal details and select your preferred shipping and payment method.

Alternatively, you may click on Buy It Now which will direct you to the checkout section where you will be filling up your personal details and select your preferred shipping and payment method.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order, this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the product(s) which you ordered have been delivered to you.

2. What kind of payment options do I have?

We accept payment with Paypal, Visa, Master, American Express, Debit Card and Online Banking via a secured payment gateway named iPay88.

3. How do I know the shipping cost of my order(s)?

You will find out about the shipping cost upon checkout.

4. Can I return or exchange my order(s)?

Yes, you have up to 7 days from the delivery arrival date to request for an exchange of the product(s) which you are not satisfied.

For more information, please go to Returns & Exchanges.

5. Can I cancel my order(s)?

No cancellation on any form of order(s).

6. How long does it take for my order(s) to reach the shipping address?

Ready made order(s) will be processed and delivered within 3 working days upon verification of payment. International deliveries may take up to 7 working days. Custom-made order(s) will be processed and delivered upon completion and approval by you.

7. Do I need to pay for any customs or import duties for international order(s)?

Yes and you shall borne all customs or import duties in accordance with your country’s regulation.

8. Does my order need a recipient's signature when it reaches the shipping address?

Yes. A signature is necessary to complete the delivery process.

9. I have other questions about delivery.

Please read more at Delivery Information.

10. Do I need to create an account to shop at your store?

Not necessarily but there are many perks in registering an account with us. Not only will you experience faster checkout process, you get to track your order status and trace back your order history.

11. I can't find a product or service that I want from your store.

Kindly email our customer service at care@fareastjewellers.com. We will try our best to assist you. 

For other questions, you may find out more at our Terms & Conditions. If you don’t find the answer to your question on our website, please email our customer service.